Account Management, Customer Development, Technical Support, Project Management in Electric and Natural Gas Utility Industry
James K. Wright
Henrietta, New York 14467
http://www.linkedin.com/in/jameskwright
SUMMARY
•Accomplished engineer with comprehensive experience in account management, client development,
customer service and technical support.
•Promote the use of Energy Star products, power measurement instrumentation and conservation
techniques to reduce energy use and related costs.
•Skilled in energy management techniques, tax and energy audits, load shedding programs and
efficient use of energy.
•Broad background with a leading energy utility as a Key Account Manager requiring detailed
knowledge of the Public Tariff, gas and electric distribution, street lighting systems,
energy management and utilization as well as economic development(EDZ) programs.
•Experienced Applications Engineer specializing in engineered utility and industrial monitoring
instrumentation, calibration instruments, specializing in predictive maintenance and protection
of large industrial machinery. Also supported a complex field organizational structure.
•Developed relationships with customers, focusing on the success of their businesses.
•Ability to assess situations and make appropriate technical and business recommendations.
•Successfully negotiated over $800K in Accounts Receivable collections.
TECHNICAL SKILLS
•Microsoft Office 2007, Internet navigation and utilization, Lotus Notes, Extensive knowledge and
experience in SAP (WMS and CCS). Network based LAN, HP3000/MANMAN/OMAR manufacturing system.
•Performed tax and energy audits for commercial concerns.
•Extensive training in machinery vibration analysis and monitoring and instrumentation
applications in the Petrochemical and utility industries
PROFESSIONAL EXPERIENCE
2000-2009 Rochester Gas & Electric Corp., Rochester, New York
Key Account Manager- Technical Services, Street Lighting Systems
2007-2009
•Managed all aspects of street lighting involving the City of Rochester (Key Account) including
resolution of past-due accounts amounting to $850K
•Created customer proposals and unexpired life Excel spreadsheets
•Created Service Notifications in SAP
•Created engineered work orders in SAP/WMS for all commercial area lighting installations and
certain municipal street lighting projects.
•Conducted field street lighting inventories.
•Created billing and inventory files for Rate Consultants and other varied street lighting issues
other than for the City of Rochester
Key Account Manager-Marketing and Sales 2000-2007
•Coordinated energy installations involving new commercial and industrial construction and
renovations
•Promote customer development and retention by providing individualized service
•Resolved billing and other business issues
•Promote energy management, economic development and NYSERDA programs,
•Performed sales tax and energy audits for assigned territory as well as numerous assigned key
commercial and industrial accounts.
•Acted as a liaison among utility personnel, electrical contractors, general contractors as well
as the end use customer. Marketed wind energy to commercial and industrial customers.
1987- 2000 Ametek Power Systems (formerly Rochester Instrument Systems), Rochester, NY
Applications Engineer
•Prepared quotes and provided technical support involving a very broad line of industrial,
electronic monitoring instrumentation including signal conditioning, event recorders, ac power
measurement, process calibrators, alarm annunciation, temperature and vibration monitoring.
•Extensive understanding of the entire product line and customer applications is required. Major
customers include; AT&T, Dow Chemical, Exxon Corp., Champion International, International Paper
Co., General Electric, Westinghouse, Siemens Energy & Automation, ABB Power T & D, as well as all
major U.S. and Canadian power generation utilities.
•Extensive experience in direct customer engineering applications and technical support.
PRIOR EXPERIENCE
P & G Automation Components, Henrietta, New York
Sales Engineer, Factory Automation Components:
•Managed territory sales for all eastern New York State manufacturers, including many Fortune 500
firms.
•Extensive training in part-feeding systems, pneumatic cylinders, precision rotary actuators,
robot end-of-arm devices, anti-friction linear bearing systems, flexible cable and hose carriers,
photoelectric control, and vision systems.
•Began career in product development at Rochester Instrument Systems(Ametek)
EDUCATION
Bachelor of Science in Electrical Engineering Technology, Rochester Institute of Technology
GPA: 3.2/4.0, Dean's List
Associates Degree in Electronic Technology, Monroe Community College
Professional Training in:
• Career Navigator
• Load management and load shedding
• Machinery Vibration Analysis and Monitoring
• Supervision and Management
• Time Management
• Customer Satisfaction
• Electrical Instrumentation in Hazardous areas
• Computer skills; Word, Excel, Access, SAP(WRS, CIS+)
• NYSERDA programs and Economic Development(EDZ) programs
• Commercial Lighting Design Seminar
• SAP Work Systems (WMS and CCS)
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